F.a.q

F.A.Q.

How much does shipping cost?

At this time, we are accepting orders worldwide. All orders are shipped via USPS. The shipping rate to the contiguous 48 U.S. states is $10. The shipping rate to Alaska, Hawaii, Puerto Rico and International are $25.

Please allow 3-5 business days for order processing and verification, and an additional 7-10 business days for delivery. We are not responsible for any lost, stolen, or damaged shipments. All shipments are insured and the buyer assumes all responsibilities of claims made with the shipping carrier.

Please check back with us periodically for any updates regarding our shipping policies.

When will my order arrive?

Please allow 3-5 business days for order processing and verification, and an additional 7-10 business days for delivery.


Can I contact you directly with any questions?

Please email valdernofficial@gmail.com with any questions regarding your order.

I do not live in the U.S.A. Can I order online?

Yes, we are accepting orders from world wide.


I placed a successful order but why didn’t I receive a confirmation email yet?

During high-traffic periods, there may be a small delay in delivery of confirmation emails. If you have not received an email after 1 hour, please check your junk mail folder. If you think you entered an incorrect email, please contact us using the contact form with your order number and last name and we will re-send your confirmation.


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